Privacy policy
We value your privacy. We only use your personal data to process your orders, provide customer support, and improve our services. We never sell your personal information to third parties.
Who we are
Operated by Carestores BV, which is responsible for the processing of personal data as described in this privacy policy.
Contact details
injectsupply.com
Grindweg 82
3055 VD Rotterdam
The Netherlands
What personal data do we collect?
When you place an order or contact us, we may collect the following information:
- First and last name
- Company name (if applicable)
- Billing and shipping address
- Email address
- Telephone number
- VAT number (for business customers)
- Payment information (processed by our payment provider)
Payments are securely processed by our payment service provider. We also work with shipping companies, hosting providers and other service providers where necessary to operate our webshop.
Why do we process your data?
We use your personal data to:
- Process and deliver your order.
- Process payments.
- Respond to your questions and provide customer support.
- Send order confirmations and invoices.
- Send newsletters if you have subscribed.
- Improve our website and services.
We do not make automated decisions that have significant legal or similar effects on you.
How long do we keep your data?
We keep your personal data only for as long as necessary to provide our services and comply with applicable legal obligations, including tax and accounting requirements.
Sharing your data
We never sell your personal data. We only share your information with trusted third parties when necessary to process your order, provide our services, comply with legal obligations, or protect our legitimate interests. These parties include payment providers, shipping companies, hosting providers and IT service providers.
Cookies and website analytics
Our website uses functional, analytical and, with your consent, marketing cookies. We use tools such as Google Analytics to understand how visitors use our website and to improve its performance. Where possible, IP addresses are anonymised and privacy-friendly settings are enabled. You can manage your cookie preferences at any time through our cookie banner.
Essential
Essential cookies enable basic functions and are necessary for the proper function of the website.
| Name | Description | Duration |
|---|
| wpconsent_preferences | This cookie is used to store the user's cookie consent preferences. | 30 days |
Comments
These cookies are needed for adding comments on this website.
| Name | Description | Duration |
|---|
| comment_author | Used to track the user across multiple sessions. | Session |
| comment_author_email | Used to track the user across multiple sessions. | Session |
| comment_author_url | Used to track the user across multiple sessions. | Session |
Google Tag Manager
Google Tag Manager simplifies the management of marketing tags on your website without code changes.
| Name | Description | Duration |
|---|
| __TAG_ASSISTANT | Used by Google Tag Assistant to test and debug the Google Tag Manager implementation. | Session |
| cookiePreferences | Registers cookie preferences of a user | 2 years |
| td | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | session |
WooCommerce
WooCommerce is a customizable eCommerce platform for building online stores using WordPress.
| Name | Description | Duration |
|---|
| woocommerce_items_in_cart | | 1 year |
| woocommerce_cart_hash | | 1 year |
| wp_woocommerce_session_ | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. | 2 days |
| woocommerce_recently_viewed | Powers the Recent Viewed Products widget | session |
| store_notice | Allows customers to dismiss the Store Notice. | session |
| woocommerce_snooze_suggestions__ | Allows dashboard users to dismiss Marketplace suggestions, if enabled. | 2 days |
| woocommerce_dismissed_suggestions__ | Count of suggestion dismissals, if enabled. | 1 month |
| woocommerce_cart_hash | Helps WooCommerce determine when cart contents/data changes. | session |
| woocommerce_items_in_cart | Helps WooCommerce determine when cart contents/data changes. | session |
Statistics
Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
Google Analytics
Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.
Learn more| Name | Description | Duration |
|---|
| _gac_ | Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together. | 90 days |
| __utma | ID used to identify users and sessions | 2 years after last activity |
| __utmt | Used to monitor number of Google Analytics server requests | 10 minutes |
| __utmb | Used to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server. | 30 minutes after last activity |
| __utmc | Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session. | End of session (browser) |
| __utmz | Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server | 6 months after last activity |
| __utmv | Contains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server. | 2 years after last activity |
| __utmx | Used to determine whether a user is included in an A / B or Multivariate test. | 18 months |
| _ga | ID used to identify users | 2 years |
| _gali | Used by Google Analytics to determine which links on a page are being clicked | 30 seconds |
| _ga_ | ID used to identify users | 2 years |
| _gid | ID used to identify users for 24 hours after last activity | 24 hours |
| _gat | Used to monitor number of Google Analytics server requests when using Google Tag Manager | 1 minute |
WooCommerce Sourcebuster
SourceBuster is used by WooCommerce for order attribution based on user source.
| Name | Description | Duration |
|---|
| sbjs_session | The number of page views in this session and the current page path | 30 minutes |
| sbjs_udata | Information about the visitor’s user agent, such as IP, the browser, and the device type | session |
| sbjs_first | Traffic origin information for the visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | session |
| sbjs_current | Traffic origin information for the visitor’s current visit to your store | session |
| sbjs_first_add | Timestamp, referring URL, and entry page for your visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | session |
| sbjs_current_add | Timestamp, referring URL, and entry page for your visitor’s current visit to your store | session |
| sbjs_migrations | Technical data to help with migrations between different versions of the tracking feature | session |
Your rights
Under applicable privacy laws, you have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion of your data where legally permitted.
- Object to or restrict certain processing activities.
- Request a copy of your personal data (data portability).
- Withdraw your consent where processing is based on consent.
To exercise any of these rights, please contact us at care@injectsupply.com. If you believe we have not handled your personal data correctly, you also have the right to lodge a complaint with your local data protection authority.
Data security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.
We may update this privacy policy from time to time. The latest version will always be available on our website.
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