Returns

Customer satisfaction is important to us. If there is an issue with your order, our customer service team will do everything possible to help. However, because we specialise in sterile medical devices, different return conditions apply than for many other online stores.

Sterile Medical Devices

Most products sold by injectsupply.com are sterile, single-use medical devices. This includes products such as:

• Pen needles
• Insulin syringes
• Hypodermic needles
• Alcohol swabs
• Other sterile injection supplies

For reasons of health protection, hygiene, and product safety, these products cannot be returned once they have been delivered, even if the packaging appears to be unopened. Unlike ordinary consumer products, we cannot verify how sterile medical devices have been stored or handled after delivery. To guarantee the safety and integrity of every product we supply, returned sterile products are never placed back into stock.

We therefore ask customers to check their order carefully before completing their purchase.

Incorrect, damaged or defective products

If you receive an incorrect item, a damaged product, or believe there is a manufacturing defect, please contact our customer service as soon as possible. We will investigate the issue and, where appropriate, arrange a replacement or refund. To help us process your request quickly, please include your order number and, if possible, photographs of the product and packaging.

Non-sterile products

Certain non-sterile accessories may be eligible for return. These products must be unused, complete, and in their original condition. Eligibility for return will be assessed on a case-by-case basis.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Return authorisation

Please do not return any products without contacting us first. Every return request is reviewed individually. If a return is approved, we will provide you with the appropriate return instructions. Items returned without prior authorisation may be refused.

Refunds

Approved refunds are issued using the original payment method after the returned product has been received and inspected. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.